Refund policy

Return and Refund Policy

Returns

We want you to love your Velloreine order. If you’re not fully satisfied, you may request a return within 30 days of delivery.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In its original packaging

• Accompanied by proof of purchase (order number or receipt)

How to start a return

Email us at [seu e-mail de suporte] with your order number and reason for return. We’ll send you instructions on where to send your package.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.

Non-returnable items

For hygiene reasons, opened or used beauty and personal care products cannot be returned unless defective.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at [seu e-mail de suporte] with photos, and we’ll arrange a replacement or refund at no extra cost.

Exchanges

We currently do not offer direct exchanges. Please return the original item for a refund and place a new order.